Zendesk Sunshine - Events Viewer App
Zendesk Sunshine is a testimony to how a big tech company keeps on innovating. It’s sometimes hard to keep up with how fast this company is evolving, but man, do I love them for it!
Zendesk Sunshine is the newest addition to the Zendesk product space dedicated to creating a complete view of customer data. You may have your data all over the place, and that’s ok, it’s normal, we all do. However, this product is coming to help us organise that data.
Zendesk Sunshine Events API lets you build a timeline of all your customers' interactions from any source. An event can be any programmatic event that your application or system can associate with a user. Examples include purchase transactions, website visits, or customer service interactions. Should you want to do a bit of digging, the documentation for the Zendesk Sunshine Events API can be found here.
I created the Events Viewer app having retail in mind, as that is what I was thinking needed it the most. However, in interacting with multiple different companies from a plethora of different fields, I started to understand that this tech is not limited to one space. I hope this app can provide some insight into what can be done. If a bit of imagination is introduced into the picture, then the stars are our aim, the moon might be our stop. Which isn’t bad. Maybe just my metaphor… Haha.
I don’t work alone, I have an amazing team I work with and I’d be happy to scope out whatever you might be looking for.
Keep track
84% of CS professionals say a 'unified view' of customer information is key to providing a great customer experience. The more information we have about our user base, the better we are able to support them. Offer your support team an easy way to check for package arrivals, returns, Guide activity and more.
API
Connect your API to the Zendesk Events API and feed whatever is relevant to your support team.
Search
Ability to search through the events to quickly provide a resolution to the requestor.
Sort
Sort your events by name or by date. Or whatever criteria makes more sense to you.
Make it your own!
Please suggest your custom icons for your event types and we will happily update the front end.
👉👉Go download it here👈👈
If you need help with setting it up or you want to scope out how your system can benefit from using the Zendesk Sunshine Events API, please don’t hesitate to book a call with me. I’d be happy to chat with you.