Zendesk Chatbots and AI
Understanding Zendesk Chatbots
What is faster? The speed of light or the speed at which everyone is an AI experts nowadays? 🧐
It’s easy to chase a buzzword. It’s hard to get good results without putting effort and brainpower into your automation processes.
Our Zendesk Chatbots and AI services help businesses automate their customer support workflows, increase efficiency, and provide personalized experiences to customers. Our team of experts works with you to design, develop, and implement chatbots that cater to your business needs.
Our team of Zendesk Chatbot and AI experts has extensive experience in designing and implementing custom chatbot solutions for businesses across various industries. We work closely with you to understand your business needs and provide tailored solutions that help you achieve your support goals.
There is no magic solution, there is however, effort and consistency in building a durable solution that people will like to use.
We recommend automating the repetitive process in your business, such as:
Order flows
Where is my order
Can I change my order
Refund order
Return order
Password reset
General product inquiries
Where is my invoice
What is balance
Zendesk Chatbot Services
Design flows with Zendesk Flow Builder
Zendesk Flow Builder Intent Creator
Zendesk Flow Builder is a visual workflow automation tool that helps you streamline and automate your customer service processes.
With Flow Builder, you can create custom workflows that automate repetitive tasks and provide personalized experiences for your customers.
The drag-and-drop interface makes it easy to build complex workflows without any coding knowledge. By automating tasks, you can save time and reduce errors, leading to increased efficiency and improved customer satisfaction.
Zendesk Flow Builder integrates seamlessly with other Zendesk products and third-party apps, allowing you to create a fully integrated customer service experience.
Create intents for all your repetitive requests. Train the bot on a consistent basis. Have someone in your support team be delegated to maintaining your bot fresh and up to date. Bot flow designers is a coveted new position for experts nowadays.
train Zendesk Answer Bot to encourage self service
Zendesk Answer Bot
Zendesk Answer Bot is an AI-powered chatbot that helps businesses automatically resolve customer inquiries and support tickets.
With machine learning capabilities, Answer Bot can understand natural language and provide personalized responses to customers in real-time. By leveraging this technology, businesses can reduce customer wait times and improve response rates, leading to increased customer satisfaction and loyalty.
Answer Bot also allows businesses to streamline their support process by automating repetitive tasks and freeing up support agents to focus on more complex issues. As a Zendesk Partner, we can help integrate Answer Bot into your Zendesk system and optimize its performance to improve your overall customer support experience.
Zendesk Sunco for tailored conversational experience
Zendesk Sunco Stripe Integration
Zendesk Sunshine Conversations is a flexible and powerful platform that allows businesses to build modern messaging experiences. With Sunshine Conversations, you can easily integrate messaging into your applications and websites, so that customers can connect with you in real-time. Whether it’s through chat, text messaging, or social messaging, Sunshine Conversations lets you offer personalized and efficient support.
With the power of artificial intelligence and machine learning, you can also automate your messaging workflows and improve customer engagement. At the same time, Sunshine Conversations provides you with powerful analytics and reporting capabilities, so that you can gain valuable insights into customer interactions and make data-driven decisions.
See our Zendesk Sunshine Solutions page too.
Ultimate.ai
Our partners over at Ultimate are creating state of the art conversational experiences. We are very grateful to be part of their eco system and participate in seeing their innovative ways of designing bots.
Increase Loyalty With Zendesk Conversational Experience
How? Well, by:
Increase customer satisfaction by providing quick, personalized responses to queries.
Reduce customer support costs by automating repetitive tasks and workflows.
Improve agent productivity by handling simple queries, leaving more complex ones for agents to handle.
Scale your support operations without adding more staff.
Collect data and insights to improve your support services.
Our Client Testimonials
Kathy Elson, CEO SmartMLS
We are very pleased with our experience working with the entire Roca crew. From the outset, they carefully listened to our overall goal, including our current struggle points, and developed a course of action that was tailored specifically to our most urgent needs. They provided workable solutions and took the time to walk us through their processes so we have a better understanding of the intricacies of Zendesk. With their help, we now have many of the tools we need to manage our environment more effectively in the future. Roca has wonderful team members all over the globe that made themselves available to us at all hours of the day (and night). Each specialist was exceedingly pleasant and professional, and completely vested in delivering the best solution for our unique needs. Everyone we have worked with has helped us move closer to our goals. We are encouraged by the results we have seen thus far and are excited about continuing our collaboration.
Rory VanceRory Vance / Customer Support Team Lead
As a new Zendesk client, we were impressed by the range of features available in the platform. But not really sure where to start, from an implementation pov! Fortunately, we were introduced to DominicCX through a warm referral and began our planning journey in earnest. Throughout the regular discovery and customization consultancy sessions, we gradually saw our vision of a new support platform take shape. Dominic and his team are professional, technically brilliant, intelligent, helpful, pragmatic and helped us deliver our implementation project on time and within budget. And DomincCX's fees are extremely competitive! I wouldn't hesitate to recommend Dominic and his team to anyone looking to roll out Zendesk for their organization. We look forward to continuing our working relationship with Dominic and his team in the future.
Spencer Patton / Chief Customer Officer (CCO)
Not only is this man incredibly talented when it comes to just about all things Zendesk-related, his is genuinely one of the best guys I've met. I'd be lying if I didn't say that one of the reasons I'd like to continue with ROCA is to continue working with such a bright dude like Barry who continues to interest me more and more in both Zendesk and ROCA itself. I genuinely cannot begin to tell you what a fantastic asset Barry is to your team, although I'm sure you're already quite aware. He's an absolutely wiz and an incredibly personable guy. I cannot speak highly enough of his attention to detail or his willingness to adapt to the day's requirements and requests. A true gentleman and a scholar.
Start Your Conversational Journey
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Dominic Brasoveanu CX Expert
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