If you are using Zendesk as your customer support software, you might have heard of the "root cause" field. It is a useful feature that helps you to identify the underlying reason for a customer's issue or complaint. In this blog post, we will explain what a root cause field is, and how you can create one in Zendesk.
Read MoreIn today's fast-paced world, businesses are always looking for ways to improve customer service and support. One of the tools that companies use to provide exceptional customer service is Zendesk, a cloud-based customer service platform that provides a complete solution for customer support, help desk, and knowledge management. In our most recent video titled "Zendesk Tutorial - INFINITE NOTIFICATION LOOP," Dominic shares his insights on how to create an infinite notification loop to help chase customers.
Read MoreCustomer service is no longer just about resolving customer issues, it can be an avenue to generate revenue for businesses. Companies that prioritize customer service often report increased customer loyalty, retention, and revenue. In this article, we will discuss ten steps to help you make money with customer service.
Read MoreCANdata is a customs and freight software company and also one of our most recent clients. In our recent journey together, we have had the opportunity to help them improve their knowledge base and allow their clients to find the information they need all by themselves.
As our collaboration has momentarily ended, they graced us with a testimonial that we felt deserved it’s own place in the spotlight, here on our blog.
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