ROCA Blog

Improve Customer Satisfaction Ratings — First Reply Time

Improve Customer Satisfaction Ratings — First Reply Time

Customer SatisfactionDominic BrasoveanuDecember 9, 2019customersatisfaction, customerexperience, clientsatisfaction, cx, customersupport, csat, customersuccess

Use APIs to filter incoming requests

Use APIs to filter incoming requests

ZendeskDominic BrasoveanuApril 23, 2019zendesk, api, zendeskapi, form, submitrequest, helpcenter, guide, co, customerexperience, customersuccess

How to have a successful booking business — with Skyscanner

How to have a successful booking business — with Skyscanner

ZendeskDominic BrasoveanuOctober 2, 2018skyscanner, zendesk, helpcenter, helpdesk, faq, ticketdeflection, guide

Improve your product features with a private community — with SwiftKey

Improve your product features with a private community — with SwiftKey

ZendeskDominic BrasoveanuSeptember 4, 2018swiftkey, community, zendesk, zendeskcommunity, landingpage, customerexperience, customersuccess, helpdesk, helpcenter, guide

Ticket Deflection – Reducing Incoming Tickets With Self Service and Categorising Requests

Ticket Deflection – Reducing Incoming Tickets With Self Service and Categorising Requests

ZendeskDominic BrasoveanuAugust 15, 2018zendesk, zendeskcommunity, customerexperience, customersuccess, helpdesk, helpcenter, guide, community, ticketdeflection, ticket

How to create a powerful Help Center or Guide in Zendesk

How to create a powerful Help Center or Guide in Zendesk

ZendeskDominic BrasoveanuJune 18, 2018helpcenter, helpdesk, guide, zendesk, zendeskcommunity, requestcategorization, request, submitrequest